The Melbourne Market Co Terms and Conditions
“Market Management” (The Melbourne Market Co.)
“The Client” (Private Client)
“The Venue” (UCC)
Selection is based on the event theme (i.e Mother’s Day, Christmas) and the Client requirements.
All stallholders are reviewed and approved by the Client.
The Client decisions are final.
Market Management will not enter into any correspondence with applicants who are unsuccessful.
Preference is given to products made locally by the stallholder
food (un packaged)
artist or photographer who sells original work and merchandise
fabric-based home wares
non-fabric home wares (home furnishings)
prints and illustrations
beauty and wellness
baby and kids decor items (not fashion or accessories)
Categories not accepted:
food which requires gas or generators
Approval decisions are based on the following criteria
Stall availability at time of application
Product is not already represented in the market
Product is designed by you and/or handmade by you
Product displays originality and creativity in design or concept
Product is of high quality
Product is suitable for our market environment
Product meets appropriate safety standards
Stallholder displays a professional and courteous manner
Business has an up to date website, blog, online store and social media know how.
1. Application courtesy
Market management makes the assumption where an applicant completes and submits an application form that;
the stall holder is interested and available to attend the market as a stallholder;
the stall fees are acceptable and payment terms are understood;
the stall holder will show courtesy to market management and fellow stallholders if they decide to withdraw their application and will communicate this to market management in a timely manner.
late payments will not be accepted; where a late payment is made without prior notice given, market management will refund the stall fee in full if the place has been allocated to another stallholder.
2. Unsuccessful applications
All applicants will be notified of the (successful or unsuccessful) outcome of their application.
3. Cancellation due to Coronavirus.
Where an event is cancelled due to Government legislation, stallholder fees will be refunded in full.
4. Stall sizes and boundaries.
The spaces available are approximately 2.00 m wide (frontage) and 1.50 m deep. Due to the nature and layout of the venue, we have limited stall availability. All spaces are clearly marked out on the venue floor. You should ensure your display fits within this space; this includes banners and clothes hangers. Practice at home before you load your car with items which will not fit within your space. Where stallholders are seen to be removing the tape/chalk from the marked-out spaces on the floor, Market Management reserves the right to ask the stallholder to leave immediately without a refund. You are welcome to display your own signage and branding as part of your display; however, this cannot be pinned or taped to any of the walls of the venue and must fit within your allocated space. Signage must be of a professional standard. Display furniture, stands and signage cannot be greater in height than 1.80 m and must be structurally secure. If your display includes overhead hangers or displays, these must fit within your space. Unstable and unsafe structures will be removed. We cannot permit mobile change rooms for fashion based businesses at this event. Other equipment, such as racks and easels will need to be provided by the stallholder and must fit within your allocated space. Where a stallholder has a larger display than permitted, the display encroaching into another stallholder’s place will be removed. Where the stallholder refuses and ignore requests to remove items, Market Management reserves the right to ask the stallholder to leave immediately without a refund. Displays that include floor rugs or similar will not be accepted. These will be removed; they are a trip hazard to market goers and stallholders. Stallholders whose display encroaches into the space outside of their allocation will be asked to remove items. We strongly recommend you arrive on time to set up and determine with your neighbouring stallholder how you will get in and out of your space. Allow room for this in your allocated stall space. Market Management will not move tables to make room for stallholders who do not communicate effectively with each other. Market Management will not be responsible should a table or display become broken or soiled from moving tables. It is your responsibility to yourself, other stallholders and the public to ensure your structures are stable. Where Market Management identify unsafe structures, broken legs, uneven, heavily loaded displays, Market Management reserves the right to ask the stallholder to leave immediately without a refund.
5. What do Food Vendors need?
Food Vendor are required to have their own Streatrader Registration (Please lodge a Statement of Trade (SOT) at www.streatrader.health.vic.gov.au), Council Registration (Food Premises Registration/Notification) and Food Cover and Protection (Sneeze guard or similar). Copies of up to date documents for Streatrader Registration (SOT), Council Registration (Food Premises Registration/Notification) and Images of Food Cover and Protection (Sneeze guard or similar) must be provided to Market Management as part of your application. Market Management and its employees must be released from any claims by stallholders. Market Management shall not be liable for any person using these premises for personal injury or loss stock or damage whatsoever arising whether by negligence or otherwise incurred or suffered by that person. Stallholders are
responsible to ensure Streatrader Registration (SOT) and Council Registration (Food Premises Registration/Notification) are up to date in advance for market day. Stallholders are responsible to ensure Food Cover and Protection (Sneeze guard or similar) are in place on market day. You must ensure your food products are covered/protected from the front (customer), the side and the top or that the food products are individually wrapped. Council Health Inspectors can and do conduct unannounced visits on the day so we recommend all food vendors are prepared.
6. I am a previous stallholder; do I have to go through the application process every time?
Yes. Each market that Market Management holds requires a new application form and supporting documentation to be submitted for each stallholder. The application process ensures Market Management have the most relevant and up to date information from each stallholder and allows each stallholder to read and agree to our Terms and Conditions for each market – this way no assumptions are made by either party.
7. Can I share a space with another stallholder?
No. Market Management and the Client do not permit shared stalls.
8. Can I promote my business or other initiatives at the market if I don't have a stall?
Yes. Local businesses, not for profit organisations or other initiatives are encouraged to promote their business on the day. Please contact us to discuss our fee structure. Businesses, individuals, not for profit organisations or similar who distribute flyers or approach stallholders and market goers to promote their charities, groups or similar; which have no affiliation with Market Management and The Venue will be asked to leave. Stallholders seen to be approaching other stallholders or market goers to join initiatives which Market Management and The Venue have no affiliation with will be asked to leave. We will not permit market goers or stallholders to be approached by individuals who make Market Management experience unpleasant or uncomfortable.
9. Can I promote my business or similar if I do have a stall?
Yes. Stallholders are permitted to offer samples etc. to market goers throughout the day. However, demand for stalls is high. If you are selected, we expect that the opportunity afforded to you to be part of our event, is respected. We do not permit stallholders to approach market goers away from their allocated space i.e. distributing flyers etc., at the entrance of the venue. Stallholders seen to be self-promoting will be asked to leave. Stallholders seen to be approaching other stallholders or market goers to join initiatives which Market Management and The Venue has no affiliation with will be asked to leave. We will not permit market goers or stallholders to be approached by individuals who make Market Management at The Venue experience unpleasant or uncomfortable. The success of our market is highly dependent on the level of satisfaction achieved by our stallholders. Where they are compromised, feel unsafe, or are uncomfortable with certain situations, we will ensure their safety and enjoyment on the day is not compromised by individuals or groups. Market Management has a reputation for high quality, high end products and attracts market goers who expect a certain level of quality and sophistication when they arrive. We do not permit additional self-promotion which will turn market goers away from future events or creates congestion with access to the venue.
10. What happens if I don't sell anything? Can I request a refund?
No. This event provides wonderful visibility and an opportunity for all small businesses to promote their products to the local community. This event should be used as marketing and advertising promotion for your business. In no way is Market Management or The Venue responsible for your sales targets for the day and we cannot guarantee that the public will purchase your product on event day.
11. Can I park my car there?
Yes. Market Management will provide parking details if your application is successful and once stall fees are paid in full. Any parking infringements incurred during bump in and bump out are the sole responsibility of the stallholder. Market Management and Centre Management will not enter into any correspondence from stallholders seeking payment or similar for fines incurred on event day.
12. What about the weather?
Our market is within a covered space therefore; the market will proceed in all weather conditions. Marquees, tents and umbrellas are not permitted. In extreme weather conditions, Market Management reserves the right to adjust start and finish times. Stall fees will not be refunded in these circumstances. Please be prepared for ALL weather conditions.
13. Can anyone have a stall at the Market?
No. Only high quality design products and design-led businesses are permitted. Local, handmade products will be highly regarded.
14. What time should I arrive and pack up?
Bump in is 9.00am. Please bear in mind, you will have at least 1 hour to unload and set up your display; please remain calm and courteous to Market Management and your fellow stallholders during this time. Stallholders who display aggressive or inappropriate behaviour during bump in will be asked to leave and no refund will be made. Future applications from stallholders who behave inappropriately, will not be accepted and no further correspondence will be entered into. All stallholders must be set up and ready to trade by 10:00am, however, trading can commence as soon as you are set up. The market will conclude at 3.00pm and you will have one hour to pack up and leave the venue. Please put your rubbish in the bins provided and take everything with you. Please leave your area as you found it. Anyone who leaves rubbish will not be accepted into future events. Please do not start to pack up any earlier than 3.00pm – this is disrespectful to Market Management, The Venue and your fellow stallholders. Future applications from stallholders who pack up and leave early will not be accepted and no further correspondence will be entered into.
15. How will the public hear about the Market?
Market Management and The Venue will promote the event through social and printed media, email, cross promotion and advertising throughout The Venue.
Each stallholder is expected to extensively promote the Market using the artwork provided by Market Management, their own social media links and word of mouth.
16. What if I don’t have credit card facilities available?
Market Management does not provide EFTPOS facilities and so stallholders are required to organize their own merchant facility. If your application is successful and you need to organize one, it should be a priority in your preparations as banks can take some weeks to process your application. However, please note there are also ATM’s near The Venue.
17. What about staffing?
Each stallholder is responsible for their own staffing needs.
18. What about Public Liability Insurance and Product Liability Insurance
Insurance is included in the stall fee. Stallholders are responsible to ensure Public Liability Insurance and Product Liability Insurance are up to date in advance for market day.
19. Will there be tables and chairs for hire.
We cannot accommodate requests for hire of tables. One chair is provided per space.
20. Will there be access to electricity/power?
We cannot accommodate requests for electricity/power for this event.
21. What other facilities will be available?
Restroom facilities are available within The Venue.
22. What is the layout of the venue?
Market Management will provide layout details if your application is successful and once stall fees are paid in full.
23. Payment of the stall fee
Payment for your stall is to be made via bank deposit. Stallholders will receive payment instructions once their application has been approved. Once the payment is received, a confirmation email will be sent. Successful applications stall fees are due for payment within three business days from date of invoice. Failure to provide payment within three business days from date of invoice will mean forfeiture of your stall and this will be offered to another business on our wait list.
24. When are the stall fees due?
If your application is accepted, you will be sent an offer email and an invoice. Payment must be received within three days to ensure that your stall is confirmed. Stall spots are not guaranteed unless the payment is received within the three days of receipt of invoice.
Late payments will not be accepted.
Invoices will not be chased by Market Management.
25. If we do not receive confirmation within three days of the acceptance email being sent, your stall offer will be cancelled without notification and offered to another stallholder on the waitlist.
Once payment is received, a confirmation email will be sent. An information pack is sent to all participating stallholders around two weeks before the market (including bump in and parking details)
26. What if I cancel my application?
No refund will be given once payment is made.
Under no circumstances will refunds be processed once payment has been made.
27. Marketing and Social Media.
We invest a lot of time and revenue into marketing stallholders, their business and upcoming events.
Please ensure all of your social media is up to date and promotes your attendance at our events. If you are unsure about using certain features on social media, please let us know and we can guide you with tips.
Please do not rely on our social media to promote you and your attendance if your promotion of the event is not reciprocated.
Please aim to promote your attendance at least 2 weeks prior to or soon as your application is confirmed, to the event date and every day leading up to market day.
Market day posts or posts to your stories which expire after 24 hours are not as helpful as regular posts or promotion of events.
We appreciate our artwork may not suit your social media aesthetic; which can simply be deleted at the end of market day.
We welcome feedback that is honest, mature and adds value and improves our events.
Where stallholders provide negative, aggressive or intimidating feedback on social media, private groups or other similar forums, they will not be invited back to apply for future events.
29. Event Photography
All stallholders agree for Market Management and The Venue to take photos on market day which can be used as promotional material by Market Management and The Venue on market day or for promotion of future events.
30. In case of emergency.
In the unlikely event of an emergency, all stallholders must be prepared to evacuate the building immediately.
Please do not attempt to pack up your stall and items; you must leave your stall and follow the instructions of the First Aider on site.
31. Other information
Market Management and the Client reserves the right to withhold consent to a stallholder to occupy a stall at the market, to remove or to have removed from the market, a stallholder who is in breach or does not comply with the regulations, including where a stallholder:
Fails to pay their stall fee;
Fails to follow market set up or pack up conditions;
Fails to abide by the event day trading hours;
Fails to follow the terms and conditions set out in this document;
Commits a criminal act at the market;
Behaves in a manner that breaches Market Management Code of Conduct;
Verbally or physically abuses Market Management or fellow stallholders;
Is found to use social media channels to provide negative feedback about Market Management, Centre Management, fellow stallholders and The Venue.
Market Management reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes. It is your responsibility to check periodically for changes. By submitting your application, you agree that all the information that you have provided is true and correct and you have read and understood The Melbourne Market Co. Terms and Conditions