The Melbourne Market Co Terms and Conditions
“Market Management” (The Melbourne Market Co.)
Selection is based on the event theme (i.e Mother’s Day, Christmas) and customer requirements.
All stallholders are reviewed and approved by Market Management.
Market Management decisions are final.
Market Management will not enter into any correspondence with applicants who are unsuccessful.
· Preference is given to products handmademade locally by the stallholder
· food (un packaged)
· food (pre-packaged)
· artist or photographer who sells original work and merchandise
· fabric-based home wares
· non-fabric home wares (home furnishings)
· prints and illustrations
· beauty and wellness
· baby and kids decor items (not fashion or accessories)
· adult accessories
· adult apparel
Approval decisions are based on the following criteria
· Market Management requirements
· Availability at time of application
· Product is not already represented in the market
· Product is designed by you and/or handmade by you
· Product displays originality and creativity in design or concept
· Product is of high quality
· Product is suitable for our online market environment
· Product meets appropriate safety standards
· Stallholder displays a professional and courteous manner
· Business has an up to date website, blog, online store and social media know how.
Market management makes the assumption where an applicant completes and submits an application form that;
1. the stall holder is interested and available to attend the market as a stallholder;
2. the stall fees are acceptable and payment terms are understood;
3. the stall holder will show courtesy to market management and fellow stallholders if they decide to withdraw their application and will communicate this to market management in a timely manner.
4. late payments will not be accepted; where a late payment is made without prior notice given, market management will refund the stall fee in full if the place has been allocated to another stallholder.
All applicants will be notified of the (successful or unsuccessful) outcome of their application by the dates set out on the apply page.
What do Food Vendors need?
Food Vendor are required to have their own Streatrader Registration (Please lodge a Statement of Trade (SOT) at www.streatrader.health.vic.gov.au), Council Registration (Food Premises Registration/Notification) and Food Cover and Protection (Sneeze guard or similar). Copies of up to date documents for Streatrader Registration (SOT), Council Registration (Food Premises Registration/Notification) and Images of Food Cover and Protection (Sneeze guard or similar) must be provided to Market Management as part of your application. Market Management and its employees must be released from any claims by stallholders. Market Management shall not be liable for any person using these premises for personal injury or loss stock or damage whatsoever arising whether by negligence or otherwise incurred or suffered by that person. Stallholders are responsible to ensure Streatrader Registration (SOT) and Council Registration (Food Premises Registration/Notification) are up to date in advance for market day. Stallholders are responsible to ensure Food Cover and Protection (Sneeze guard or similar) are in place on market day. You must ensure your food products are covered/protected from the front (customer), the side and the top or that the food products are individually wrapped. Council Health Inspectors can and do conduct unannounced visits on the day so we recommend all food vendors are prepared.
I am a previous stallholder; do I have to go through the application process every time?
Yes. Each market that Market Management holds requires a new application form and supporting documentation to be submitted for each stallholder. The application process ensures Market Management have the most relevant and up to date information from each stallholder and allows each stallholder to read and agree to our Terms and Conditions for each market – this way no assumptions are made by either party.
Can I promote my business or similar if I do have a stall?
Yes. Stallholders are permitted to offer samples etc. to market goers throughout the day. However, demand for stalls is high. If you are selected, we expect that the opportunity afforded to you to be part of our event, is respected. We do not permit stallholders to approach market goers away from their allocated space i.e. distributing flyers etc., at the entrance of the venue. Stallholders seen to be self-promoting will be asked to leave. Stallholders seen to be approaching other stallholders or market goers to join initiatives which Market Management and The Venue has no affiliation with will be asked to leave. We will not permit market goers or stallholders to be approached by individuals who make Market Management at The Venue experience unpleasant or uncomfortable. The success of our market is highly dependent on the level of satisfaction achieved by our stallholders. Where they are compromised, feel unsafe, or are uncomfortable with certain situations, we will ensure their safety and enjoyment on the day is not compromised by individuals or groups. Market Management has a reputation for high quality, high end products and attracts market goers who expect a certain level of quality and sophistication when they arrive. We do not permit additional self-promotion which will turn market goers away from future events or creates congestion with access to the venue.
What happens if I don't sell anything? Can I request a refund?
No. This event provides wonderful visibility and an opportunity for all small businesses to promote their products to the local community. This event should be used as marketing and advertising promotion for your business. In no way is Market Management responsible for your sales targets for the day and we cannot guarantee that the public will purchase your product on event day.
Can anyone have a stall at the Market?
No. Only high quality design products and design-led businesses are permitted. Local, handmade products will be highly regarded.
How will the public hear about the Market?
Market Management will promote the event through social and printed media, email, cross promotion and advertising. Each stallholder is expected to extensively promote the Market using the artwork provided by Market Management, their own social media links and word of mouth.
What if I don’t have credit card facilities available?
Market Management does not provide EFTPOS facilities and so stallholders are required to organize their own merchant facility. If your application is successful and you need to organize one, it should be a priority in your preparations as banks can take some weeks to process your application. However, please note there are also ATM’s within The Venue.
What about staffing?
Each stallholder is responsible for their own staffing needs.
What about Public Liability Insurance and Product Liability Insurance
ALL stallholders are required to have their own Public Liability Insurance and Product Liability Insurance. Copies of up to date documents for Public Liability Insurance and Product Liability Insurance must be provided to Market Management as part of your application. Market Management and its employees must be released from any claims by stallholders. Market Management shall not be liable for any person using these premises for personal injury or loss stock or damage whatsoever arising whether by negligence or otherwise incurred or suffered by that person. Stallholders are responsible to ensure Public Liability Insurance and Product Liability Insurance are up to date in advance for market day.
Payment of the stall fee
Payment for your stall is to be made via bank deposit. Stallholders will receive payment instructions once their application has been approved. Once the payment is received, a confirmation email will be sent. Successful applications stall fees are due for payment within three business days from date of invoice. Failure to provide payment within three business days from date of invoice will mean forfeiture of your stall and this will be offered to another business on our wait list.
When are the stall fees due?
If your application is accepted, you will be sent an offer email and an invoice. Payment must be received within three days to ensure that your stall is confirmed. Stall spots are not guaranteed unless the payment is received within the three days of receipt of invoice.
Late payments will not be accepted.
Invoices will not be chased by Market Management.
If we do not receive confirmation within three days of the acceptance email being sent, your stall offer will be cancelled without notification and offered to another stallholder on the waitlist.
Once payment is received, a confirmation email will be sent. An information pack is sent to all participating stallholders around two weeks before the market (including bump in and parking details)
What if I cancel my application?
No refund will be given once payment is made.
Stallholder promotion on event day.
All stallholders agree for Market Management and The Venue to take photos on market day which can be used as promotional material by Market Management and The Venue on market day or for promotion of future events.
In the event of unforeseeable cirmcumstances where an event must be cancelled to protect the health and safety of our community, refunds will not be given. Market Management will reschedule the cancelled event at a later date.
Stallholders are not permitted to advertise their attendance until payment has been received in full. Once this has been confirmed further information such as bump in/bump out details, artwork and a run sheet will follow closer to event day.
Market Management and the Market Management reserves the right to withhold consent to a stallholder to occupy a stall at the market, to remove or to have removed from the market, a stallholder who is in breach or does not comply with the regulations, including where a stallholder:
· Fails to pay their stall fee;
· Fails to follow market set up or pack up conditions;
· Fails to abide by the event day trading hours;
· Fails to follow the terms and conditions set out in this document;
· Commits a criminal act at the market;
· Behaves in a manner that breaches Market Management Code of Conduct;
· Verbally or physically abuses Market Management or fellow stallholders;
· Is found to use social media channels (public and private) to provide negative feedback about Market Management, Centre Management, fellow stallholders and The Venue.
Market Management reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes. It is your responsibility to check periodically for changes. By submitting your application, you agree that all the information that you have provided is true and correct and you have read and understood The Melbourne Market Co. Terms and Conditions
This information is Copyright The Melbourne Market Co 2020 - ALL RIGHTS RESERVED